George Jones has just moved into the community and is not familiar with how to use the computer system at the public library to search for book titles. The circulation librarian sits him at a PC near the reference desk, he slides on his headphones, and views a pre recorded 5 minute session from the library web site.
Roger, a junior at Red Brick College, is researching a term paper on biotech firms. He is not sure how to use the new online databases at the library. He asks Ms. Fedora, the reference librarian for help. She realizes that this is a good opportunity to capture some new content to publish for other library patrons. She opens her tablet and draws a diagram of the various databases that are available while talking Roger through all the steps he needs to know. In 8 minutes Roger is ready to start his research and Ms. Fedora has posted this learning session on the library web site. The next day 3 more patrons asked for help with these databases. Ms. Fedora simply points them to Lecture123 session that she had recorded with Roger.